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Tools for Advocating Utility Programs & Protections

Legal Justification for Social Purposes of Leveraged Funds
- How to Respond to Common Arguments Against Low-Income Programs - Presentation by Jerrold Oppenheim
- Arguments for Forgiving Utility Debt, Waiving Penalties & Punitive Deposits – How to Make the Case - Presentation by Gil Peach
Consumer Practices and Model Protections
- Basics
  - NCLC’s Access to Utility Service manual and CD downloadable ($90, a great value for a priceless tool!). The basics needed for informed proposals and analysis of alternatives.
  - Rights of Utility Customers - A presentation by Charlie Harak
  - Red Flags for Consumer Protection Policies Governing Essential Electric and Gas Utility Services: How to Avoid Adverse Impacts on Low-Income Consumers - By Barbara Alexander
  - New Mexico Community Action wins protection from late fees and deposits for all
  - Arizona CAA Association and NCLC efforts end payday lender utility services
- Templates and models or your arguments and filings
  - A model presentation of real low-income consumers’ bills, incomes, and budgets - Data giving the full picture to compare individual consumers’ resources to the cost of basic needs.
  - Utility GAP Weatherization Delivery - A template by Gil Peach
- Consumer Protection Issues and Solutions