EOS: Reports on Energy Affordability Programs and on Research Relevant to Program Performance (pdf) (2008)
Evaluation of Low-Income Program in Wisconsin (pdf) (2002)
Programs for ALL Low-Wage Workers and Retirees with Unaffordable Bills (pdf) (2007)
KY pre-pay meter testimony (pdf) ()
Percentage of Income Payment Plan (PIPP):
New Jersey Percentage of Income Payment Plan (pdf) (2003)
Ohio Percentage of Income Payment Plan (PIPP) (ppt) (2006)
EOS: Collection of Model Statutes and Rules Protecting vulnerable Consumers from High Security Deposit Requirements in Connecticut, Massachusetts, and Louisiana (pdf) (2008)
EOS: Waivers of State Utility or Fuel Taxes (pdf) (2008)
How to Win and Claim Your State’s Consumer Protections - Charlie Harak, National Consumer Law Center (ppt) (2007)
Arguments for Forgiving Utility Debt, Waiving Penalties & Punitive Deposits – How to Make the Case (ppt) (2006)
Utility Practices and Policies that Will Raise Small Consumer Bills: How to Analyze and Stop Them (ppt) (2006)
Arizona CAA Association and NCLC efforts end payday lender utility services (pdf) (2007)
Model Citations From State Statutes That Recognize A Right To Universal Energy Service (pdf) (2001)
The Iowa model statute (pdf) (1998)
The National Regulatory Research Institute’s overview of payment problems and reporting on consumer arrears based on a survey of state commissions’ termination data (pdf) (2005)
Iowa’s report on non-payment during moratorium (pdf) (2002)
Shutoff Protection:
Key wording of WI shutoff rule (pdf) ()
Minnesota Rule on Utility Shut-off Protection and/or Reconnection (pdf) ()
"Decoupling" Utility Rates: What is it? Why Should We Care? What Can We Do? - Jerrold Oppenheim (pdf) (2007)
Alternative Regulation for Electric and Gas Utilities (pdf) (2007)
Open Letter to Policy Makers (pdf) (2007)
Report on 2005 Universal Service Programs & Collection Performance (pdf) (2005)