Red Flags For Consumer Protection Policies Governing Essential Electric and Gas Utility Services

Consumer Protection Report

By Barbara Alexander

October 2005

Abstract:

This report identifies the “red flags” in ongoing consumer protection and customer service policies that should be tracked by representatives of residential customers generally and low income customers in particular. Case studies organized by issues and policy initiatives that have occurred or that are being proposed are included.  The report also identifies some of the political and technological changes that are making some of these changes possible. 

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